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Northwind Hosting
← Incidents

Report an incident

Three steps: what happened, what it affects, and what you tell customers

New incident

Published as soon as you press the button
  1. What happened?

    A short title customers recognise, and how far along you are. Use a template

    Fills the title and the message. Replace any placeholder in double braces before publishing. Manage templates

    Status
    Backdate an incident you log afterwards. Times shown in UTC (UTC+00:00).
  2. Which components, and their status?

    Leave a component unchanged unless customers notice it. More than one is fine. Shared hosting
    web-01Now operational
    web-02Now operational
    web-03Now operational
    web-04Now operational
    web-05Now operational
    web-06Now operational
    web-07Now operational
    web-08Now operational
    Email
    Outbound queueNow partial outage
    IMAP and SMTPNow operational
    Network and DNS
    NameserversNow operational
    BackupsNow operational
  3. What do you tell customers?

    Shown on the status page and mailed to subscribers when the incident is public.
    Pin to the top of the status pageFor an ongoing incident people should see first.
    Resolve automatically when checks recoverCloses the incident after three healthy checks and posts the closing update.
    Cancel

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