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Northwind Internal
← Incidents

Report an incident

Three steps: what happened, what it affects, and what you tell customers

New incident

Published as soon as you press the button

  1. What happened?

    A short title customers recognise, and how far along you are.

    Report the same kind of incident often? Save a template and start from it next time.

    Status
    Backdate an incident you log afterwards. Times shown in UTC (UTC+00:00).

  2. Which components, and their status?

    Leave a component unchanged unless customers notice it. More than one is fine. Internal tools
    BillingNow operational
    Ticket deskNow operational
    VPNNow operational

  3. What do you tell customers?

    Shown on the status page and mailed to subscribers when the incident is public.
    Pin to the top of the status pageFor an ongoing incident people should see first.
    Resolve automatically when checks recoverCloses the incident after three healthy checks and posts the closing update.
    Cancel

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